Refund and Replacement Policy

Reporting issues

Order issues should be reported promptly through the site’s support channel with the order identifier, product name, and a concise description of the issue.

Typical review scenarios

• Package loss confirmed by the carrier
• Incorrect item shipment
• Visible damage reported promptly after delivery

Policy note

Because products are offered for research and identification purposes only, replacement or refund requests are reviewed case by case according to order condition, fulfillment records, and carrier evidence.